Who we are and what we do


We are the London Borough of Redbridge – Education & Inclusion Service, within the People Directorate. 

We are using this online forum to discuss with leaders in Redbridge schools plans for the future strategic direction of delivering support services for schools.



Why we need your information and how we use it


We need your email address and password to register you to participate in the online forum.  By requiring password-protected logins we ensure that only appropriate people can access the forum.


What type of information is collected from you


  1. Your email address – please use your work address.

  2. A password that you choose and that you should keep secret. This is used to validate login attempts.

  3. The username you choose – this defaults to the first part of your email address unless you override it.  For example if Colin Stewart joined the forum using his address his user name would default to Colin.Stewart.



Who your information may be shared with (internally and externally)


Only your username is shared within the forum.

Website administrators (members of the LBR project team) have access to the email address you registered with.

The website and forum are hosted by  Their privacy policy identifies how they manage data.  



How long we keep your information


We will keep your information until whichever of the following is earlier:

  1. We close the forum

  2. You leave the forum – use the “Contact Us” feature to instruct us to remove you from the forum.



Marketing and E-Newsletters


We may use the forum from time to time to post information about services we provide or to provide links to such information.  By registering as a participant in the forum you accept this.


Business Intelligence, Profiling and Automated-Decision making


We may analyse your personal information to improve services and for the following purposes;

  • Undertake statutory functions efficiently and effectively

  • Service planning by understanding your needs to provide the services that you request.

  • Understanding what we can do for you and inform you of other relevant services and benefits

  • Help us to build up a picture of how we are performing at delivering services to you and what services the people of Redbridge need

  • Analysis of costs and spend of services we provide so that we can to ensure better and efficient use of public funds

  • Evaluating, monitoring health of the Redbridge population and protecting and improving public health


The Council is however committed to using pseudonymised or anonymised information as much as is practical, and in many cases this will be the default position.

Pseudonymisation is a procedure by which the most identifying fields within a data record are replaced by one or more artificial identifiers, or pseudonyms. There can be a single pseudonym for a collection of replaced fields or a pseudonym per replaced field.

Anonymisation is the process of removing identifying particulars or details from (something, especially medical test results) for statistical or other purposes.


Profiling and Automated-decision making


Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a person, to analyse or predict aspects concerning that person’s economic and health situation, reliability, personal preferences and interests etc. 


Automated-decision making means any processing that is carried out by automated means without any human review element in the decision-making. For example; carrying out credit checks searches to detect and reduce fraud.


We may use your information from the different services that you engage with to create a single view and profile of you, which will help us to better understand your specific needs and ensure we are providing the right and efficient services to you in accordance with your needs as well as ensure that we hold one accurate record of your basic personal data across all our Council services; such as your name, DoB, address, email address, change in circumstances etc.  


Profiling will be carried out only when it is necessary in order to provide you with the service you have agreed to receive or where the Council has a statutory obligation or where to the law allows.   However, we will notify you where we would do this and where required we will seek your consent.  


Protecting your information


Any information held by the council about individuals is held securely and in compliance with the Data Protection Act 1998 and GDPR.


Redbridge Council is committed to protecting its service user’s personal data. We have put measures in place to ensure that our staff, service providers, partners and suppliers all look after your information in line with good practice and the law. These follow the rules and practices known as Information Governance (IG).


The information security measures we've put in place include:

  • following good Information Governance practice and the law when it comes to collecting, handling and giving access to information

  • training staff in their data protection responsibilities

  • putting processes in place to ensure good Information Governance practices for information we collect, hold or handle in both manual and electronic forms

  • access to your information is only given to those who need to know and where it is necessary

  • information will not be held for longer than required and will be disposed of securely

  • We encrypt all our electronic devices and sensitive information that is transmitted is encrypted


How you can access, update, restrict, remove or correct your information


The Data Protection law gives you the right to apply for a copy of information about yourself.  This is called a ‘Subject Access Request'.


Click here to find out more on how to make a Subject Access Request.


The accuracy of your information is important to us to be able to provide relevant services more quickly.   We are working to make our record keeping more efficient.  If you wish to restrict data processing or sharing including use for marketing or do not want to be contacted by the Council in any way, please inform us. You can request that we remove your details from our database at the address below. We will remove data in accordance with your wishes excluding data we are required to keep by law.


If you change your address or email address, or if any of your circumstances change or any of the other information we hold is inaccurate or out of date, please email us at, or write to us at:


Data Protection Officer
8th Floor, Rear
255-259 High Road
Ilford, Essex IG1 1NY



Tel: 0208 708 3890


Alternatively, you can telephone the customer contact centre on 020 8554 5000


How you can access, update or correct your information


The Data Protection law gives you the right to apply for a copy of information about yourself.  This is called a ‘Subject Access Request'.

Click here to find out more on how to make a Subject Access Request.


Your information choice and rights


Where we use your personal data for other purposes other than what you have consented or where we have to fulfil a statutory obligation, or where the data protection law allows, then we will let you know so that you can make an informed choice about how your information is used.


If you do not want your information to be used for any purpose beyond providing the services you have agreed to receive, such as; sharing it with our partners or providers for service delivery planning or improvement of services or for Business Intelligence, profiling research or statistical purposes (in such instance only minimum and necessary, anonymised or pseudonymised data will be used), you can choose to opt-out of this.


However, if you opt out or withdraw consent from certain processing of your information, we may not be able to deliver certain services to you.  For example; if you do not consent to provide your information to Home Office to check eligibility for receiving housing, then this will affect the decision we make with regards to your entitlement to receiving Housing. 


You may not be able to object to your information being used, held, or shared under certain circumstances. For example, where have a duty to safeguard a vulnerable adult or a child, or the prevention and detection of crime, or where we are required to fulfil our statutory obligations.


Where you would like to withdraw your consent or opt-out of any other use of your information, please write to:


Data Protection Officer
8th Floor, Rear
255-259 High Road
Ilford, Essex IG1 1NY


Tel: 0208 708 3890



Information Commissioner’s Office


The Information Commissioner is the UK's independent body set up to uphold information rights.


If you would like to know more about your rights under the Data Protection law, and what you should expect from us, visit the Information Commissioner’s website.


If you have any concerns regarding our privacy practices or about exercising your Data Protection rights, you may contact the

Information Commissioner’s Office -


Information Commissioner's Office
Wycliffe House
Water Lane

Tel: 0303 123 1113 or 01625 545 745